F.A.Q s
HOW FAST WILL MY ORDER BE DELIVERED?
Standard delivery takes 3–7 working days.
We also offer speedy delivery (1–3 working days).
You will receive a tracking email once your order has been dispatched.
CAN I TRACK MY ORDER ONLINE?
Yes.
Once your order is shipped, you will receive a tracking number by email so you can follow your delivery in real time.
DO YOU OFFER TRADE DISCOUNTS OR BULK PRICING?
At this time, we do not offer bulk or trade pricing.
However, promotions may be available during special offers.
WHAT HAPPENS IF AN ITEM ARRIVES DAMAGED OR FAULTY?
If your item arrives damaged or faulty, please contact us immediately at support@vitugi.com.
We will offer a replacement or refund depending on the situation.
DO YOU STOCK GENUINE BRANDED ELECTRICAL PRODUCTS?
Yes.
We only provide authentic and high-quality branded products selected for performance and reliability.
DO YOU OFFER SAME-DAY DISPATCH?
We aim to dispatch orders as quickly as possible, usually within 24–48 hours (1–2 business days).
Same-day dispatch is not guaranteed.
CAN I COLLECT MY ORDER IN-STORE?
No.
VITUGI is an online-only store, so we do not offer in-store pickup.
DO YOU DELIVER OUTSIDE THE UK?
Currently, we primarily deliver within the United Kingdom.
We may expand shipping locations in the future.
CAN I SPEAK TO SOMEONE BEFORE ORDERING?
Yes.
You can contact our support team anytime at support@vitugi.com, and we will be happy to assist you.
HOW DO I RETURN AN ITEM?
You can return your item within 30 days of delivery.
To start a return:
- Email us at support@vitugi.com
- Include your order number and reason for return
- We will guide you through the process
Returns are simple and customer-friendly.