Refund policy
At VITUGI, your satisfaction is our priority. If you are not happy with your purchase, we offer a simple and fair return process.
1. Return Window
We accept returns within 30 days of receiving your order.
After 30 days, we unfortunately cannot offer a refund or exchange.
2. Return Conditions
To be eligible for a return:
- Item must be unused and in original condition
- Item must be in original packaging
- Proof of purchase is required
3. Free Return Shipping
We offer free return shipping for all eligible returns.
You will not be charged for sending your item back.
4. Refunds
Once your return is received and inspected:
- We will notify you by email
- If approved, your refund will be processed to your original payment method
- Refunds usually take 5–10 business days depending on your bank or payment provider
5. Restocking Fees
There are no restocking fees on any returns.
6. Final Sale Items
We do not have any final sale items at this time.
All products are eligible for return within the 30-day period.
7. Damaged or Defective Items
If you receive a damaged or defective product, please contact us immediately so we can resolve the issue quickly.
We may offer a replacement or full refund depending on the situation.
8. How to Start a Return
To request a return, please contact us at:
Include:
- Your order number
- Reason for return
- Photos (if applicable)
9. Contact Us
If you have any questions about returns or refunds, contact us:
VITUGI Support
Email: support@vitugi.com