Warranty Policy

At VITUGI, we stand behind the quality of our products and aim to provide a reliable and satisfying shopping experience.

1. Warranty Coverage

Most products sold at VITUGI include a 1-year limited warranty unless otherwise stated on the product page.

This warranty covers manufacturing defects and product faults under normal use.

2. What Is Covered

The warranty covers:

• Manufacturing defects
• Faulty components
• Non-functional products upon arrival (DOA)
• Performance issues not caused by user damage

3. What Is NOT Covered

The warranty does not cover:

• Physical damage caused by misuse or accidents
• Water damage (unless specified as waterproof)
• Unauthorized repairs or modifications
• Normal wear and tear
• Damage caused by improper installation

4. How to Make a Warranty Claim

To submit a warranty claim, please contact us at:

📧 support@vitugi.com

Include:

• Order number
• Description of the issue
• Photos or videos showing the problem

Our team will review your request and respond within 24–48 hours.

5. Resolution Options

If your claim is approved, we may offer:

• Replacement product
• Repair solution (if applicable)
• Partial or full refund

The solution will depend on the nature of the issue.

6. Shipping for Warranty Claims

If a return is required for inspection or replacement, we will provide instructions. In most cases, return shipping may be covered depending on the issue.

7. Contact Us

If you have any questions about warranty coverage, feel free to reach out:

VITUGI Support
📧 support@vitugi.com